Contact Centre Agent

Contact Centre Agent

Location – Cape Town, Western Cape

Work Category – Permanent


To provide superior service to internal and external customers via all contact channels and all media.


  • Grade 12
  • Customer service experience in a call Centre  environment
  • Computer proficient (Microsoft Office)

Responsibilities and Duties:

  • Quality of Service
  • Provide solutions to client issues and concerns via all contact channels and all media

Productivity of Service

  • Maintain schedule adherence
  • Aim for first time contact resolutions

 Business Intelligence Management\

  • Note details of all customer interactions on applicable systems

Customer Database management

  • Action and update all customer requests on Listener
  • Proactively maintain customer data

Escalation of client issues and concerns 

  • Escalate Issues and Concerns appropriately, following correct business processes and systems
  • Take ownership of escalated queries, ensuring resolution and follow up with customers


  • Excellent interpersonal skills
  • Excellent time management skills and ability to multi-task and prioritize work
  • Excellent communication and listening skills
  • Ability to work in a fast paced and high stress environment
  • Strong organizational and planning skills
  • Adaptability
  • Customer service orientated
  • Telephone Etiquette

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Closing date 20 February 2024

Apply here

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